Touchstone Research Group Reviews
(Rated by 1659 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.0
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.8
- Customer Service4.8
- Price & Quality4.5
- Shipping & Delivery4.5
- Return Policy4.5
Recent Customer Reviews (8)
Jimmy Smith
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Daniel Moench
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Aida Shishani
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Jolene Carney
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Colomba Rizzo
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Tim Pfaff
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Max Law
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David Urner
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Touchstone Research Group Pricing
Retainer Payment
$200.00
Research Rates
$65.00 - $85.00
Additional Researchers
$50.00 - $65.00
Touchstone Research Group Pros & Cons
Pros
1
Historical Research Expertise: Touchstone Research Group has over 25 years of experience in historical research services, specializing in obtaining military records and documents.
2
Wide Client Base: The company serves a diverse range of clients including veterans, lawyers, authors, journalists, scholars, and private investigators.
CONS
1
Poor Customer Service: Many customers have reported issues with customer service, including unresponsive representatives and misleading advertising.
2
Delays and Non-Delivery: There have been numerous complaints about delayed or non-delivered services, with some customers waiting months for their documents.
3
High Price Level: Consumers have noted that the price level of this organization is high, especially considering the poor service quality.
4
Scam Allegations: Several reviews and complaints suggest that Touchstone Research Group is a scam, with some customers never receiving their documents despite payment.
Touchstone Research Group Features and Benefits
Features
Custom Research
Tailored to meet unique research needs for various clients, including veterans, lawyers, authors, journalists, scholars, and private investigators.
DD214 Document Retrieval
Provides emergency service and express service options for obtaining discharge certificates and other military records.
Veteran ID Cards
Issues verified, wallet-sized Veteran ID Cards that can be quickly verified using a smartphone QR code, ensuring the authenticity of the card and the veteran's service.
Payment Options
Accepts retainer payments or pre-payments for services, with discounts available for volume clients.
Client Support
Offers online support resources, including a Support Ticket System, for any questions or issues related to payment methods or services.
Long-Term Experience
Has been providing historical research services for over 25 years, serving over 70,000 veterans since 2006.
Compliance and Security
Ensures compliance with accounting and finance-based legal and regulatory requirements, providing secure digital access to DD-214 documents.